Help & Support
Find answers, get help, and learn how to make the most of MedSafe
Setting up your account
Create, verify email, and configure your professional profile
Syncing the drug database
First sync, incremental updates, and offline troubleshooting
Searching for drugs
Search by generic name, brand, NAFDAC number, or barcode
Using the interaction checker
Add up to 10 drugs and understand severity results
Running clinical calculators
Paediatric dosing, eGFR, QTc, Child-Pugh, and more
Pregnancy & lactation safety screening
Understanding safety categories and risk assessments
Managing your subscription
Upgrade, downgrade, view invoices, and handle Paystack issues
Setting up 2FA security
TOTP setup, backup codes, and session management
Institutional formulary setup
CSV import, availability status, and stock management
Reporting a counterfeit drug
Barcode scan, NAFDAC verification, and report submission
Exporting drug monographs as PDF
Generate and download professional drug information sheets (Professional tier)
Using collections and bookmark notes
Organize drugs and add personal clinical notes
Still need help?
Live Chat
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